Case Study: TickPick achieves 50% reduction in chargebacks while maintaining revenue growth with Kount

TickPick Cuts Chargebacks in Half While Maintaining Revenue Growth

TickPick is a no-fee ticket marketplace that had doubled revenue year-over-year but became a prime target for fraudsters using stolen cards, leading to rising chargebacks that threatened profits. Its in-house fraud flags and manual reviews weren’t scaling with the company’s rapid growth.

After deploying Kount’s fraud-prevention platform—an easy integration—TickPick cut chargebacks by about 50% while maintaining order approval rates and on-track revenue growth (again doubling in 2017). Kount centralized data for reviewers, enabling more efficient manual review, helping TickPick scale from $25M to $50M in revenue without a commensurate rise in expenses.

TickPick

Brett Goldberg

Founder