Case Study: The Source cuts chargebacks 43% and halves manual reviews with Kount

The Source Discovers Kount Is The Source for Fraud Prevention

The Source, Canada’s leading consumer electronics and wireless retailer with 600 stores and an e-commerce business dating back to 2000, faced growing fraud-management challenges as online sales scaled: manual reviews became unsustainable, the retailer began appearing on credit monitoring lists despite an average industry chargeback rate (~0.8%), and leadership sought a cost-effective, scalable fraud solution after comparing vendors.

After implementing Kount, The Source saw chargebacks drop 43% (from 0.8% to 0.45% with further reductions expected), manual reviews fall from 18% to 9%, and review time cut by 40–50%. Kount’s easy rule-writing and automation also enabled Boxing Day scaling, secure pre-orders and new channel testing, supporting continued sales growth and freeing the team to focus on expansion rather than fraud.

The Source

Greg Coles

Director of E-Commerce Operations