Case Study: Speck achieves exit from Excessive Chargeback Programs and $103K in savings with Kount

Speck Protects Against Fraud and Quickly Exits Excessive Chargeback Programs

Speck, a California-based maker of protective cases for mobile devices, was losing thousands to fraud as attackers exploited the company’s customer-first service. After repeated entries into Excessive Chargeback Programs, E‑Commerce Risk Manager Kari Bernardo needed better systems to identify fraud sources and stop the fines and fees.

Speck implemented Kount quickly and saw immediate results: chargebacks fell from about 150 a month (99% fraud) to roughly 10, allowing the company to exit Excessive Chargeback Programs within 30 days. In the first five months Speck avoided about $103,000 in fees, fines and lost merchandise, gained visibility into card testing and resellers, and now conducts efficient manual reviews with detailed reporting and strong vendor support.

Speck

Kari Bernardo

E-Commerce Risk Manager