Case Study: SoccerPro.com achieves easier fraud protection and higher sales with Kount

SoccerPro Gets a Kick Out of Easier Fraud Protection and Higher Sales

SoccerPro.com, an online retailer of soccer shoes, jerseys and gear that launched in 2004, experienced rapid growth accompanied by a sharp rise in fraudulent orders. Their previous fraud solution was expensive and required time‑consuming manual checks, so management adopted Kount Complete alongside their GoECart platform to gain a more efficient, affordable way to fight fraud.

Kount’s SaaS platform quickly reduced chargebacks and manual reviews, lowered SoccerPro’s post‑review decline rate by at least 10%, and allowed the company to handle a 33% holiday volume increase without increasing fraud. The Agent Web Console consolidated investigative data for faster decisions, reduced staff workload, increased shipped orders, and helped boost sales while keeping fraud losses dramatically lower.

SoccerPro.com

Tannis Anderson

Warehouse Manager