Case Study: Silver Jeans Co. slashes chargebacks and boosts international sales with Kount

Silver Jeans Co. Finds Fraud Prevention That’s a Perfect Fit

Silver Jeans Co., a family-owned denim brand and $150M business with global e-commerce sales, was losing significant revenue to online fraud — chargeback rates reached as high as 10%, costing $10,000–$30,000 per month. The company treated fraud as a costly inevitability until exploring fraud-prevention options.

Silver Jeans implemented Kount via a simple Magento integration and quickly recouped the investment: chargebacks dropped to about 0.1% and fraud losses fell to $0 in most months, cutting fraud from roughly 3–3.5% of revenue to under 0.3%. The solution restored international sales (including the UK), saved 2–3 hours daily on manual reviews, maintained order approval rates, and improved customer goodwill.

Silver Jeans Co

Mike Girardin

E-Commerce Manager