Case Study: SaferVPN achieves a 65% reduction in chargebacks and eliminates 25,000 annual manual reviews with Kount

SaferVPN Reduces Chargebacks 65% with Safer and Easier Fraud Prevention

SaferVPN, a fast-growing VPN service, was seeing more orders as traffic and brand awareness rose — but also a sharp increase in fraudulent transactions and chargebacks. Manual reviews became time-consuming and ineffective (over 100 reviews a day), and a single month saw chargebacks more than quadruple, prompting the company to seek an automated fraud solution.

After integrating Kount, SaferVPN saw immediate results: a 65% reduction in monthly chargebacks with no slowdown in sales and more than 25,000 manual reviews eliminated annually. Kount’s customizable rules, decline/review workflows (including SMS verification), a unified dashboard and Persona intelligence automated blocking of repeat fraudsters, cut review volume dramatically and reduced processing fees.

SaferVPN

Karen Mesoznik

Inbound Marketing Manager