Case Study: Pre-Paid Mobile Phone Provider cuts chargebacks 95% and slashes fraud with Kount Complete (Kount)

Pre-Paid Mobile Phone Provider Disconnects Fraud

One of the largest U.S. pre-paid mobile phone and wireless providers was being targeted by organized fraud rings, generating more than $1 million in fraudulent activity in a month and triggering enrollment in Visa’s Excessive Chargeback Program. Facing escalating fines and widespread abuse of online and in-store channels, the company sought a full end-to-end fraud prevention solution to automate decisioning and streamline manual reviews.

They selected Kount Complete, deployed in six weeks, and within 30 days were removed from Visa’s programs. Kount’s risk score (1–99) is produced in 250–350 ms and automated rules handle 98.2% of orders (just 1.2% require manual review, handled by four staff). Results included a 95% reduction in chargebacks, fraud falling from 1.2% to 0.2% of transactions, maintained revenue rates, and successful blocking of a later large-scale attack.