Case Study: PetMeds achieves 50% fewer declined orders with Kount

PetMeds Decreases Declined Orders by 50% with Kount

PetMeds, a U.S. pet pharmacy offering prescription and non-prescription medications and pet supplies, faced unexpected fraud problems as the business grew. The company needed a faster way to manage fraud and reduce declined orders, and turned to Kount for help.

Kount automated fraud management for PetMeds, enabling quicker checkout and stronger relationships with banks and processors. Within 90 days, PetMeds increased transaction volume, cut declined orders by 50%, reduced manual review to under 2%, and lowered chargebacks by 98%.

Petmeds

Matt Hulett

CEO & President