Case Study: Paymentez achieves 70% chargeback reduction and eliminates $10,000/month fines with Kount

Paymentez Doesn’t Play Games When It Comes to Fraud Prevention

Paymentez is a Miami-based payments platform for digital goods and financial services across Latin America, serving over four million users and handling 650 requests per second. The company faced rising Visa and MasterCard chargeback fines and revenue loss from Friendly Fraud and Gold Farming, which used stolen cards or post-purchase disputes to drain revenue and disrupt gaming purchases.

Paymentez implemented Kount’s SaaS fraud solution in a two-week sprint, using customizable rules, a single USD-based threshold system, and Kount Score with Dynamic Scoring to automate in-game approvals and monitor post-transaction activity. The result: a 70% reduction in chargeback rate, elimination of the $10,000 monthly excessive chargeback fines, effective detection of Gold Farming and Friendly Fraud, and automated approvals that protect revenue without slowing transactions.

Paymentez

Patricio Walsh

Risk & Compliance Director