Case Study: National Data Provider achieves major chargeback reduction and avoids processing shutdown with Kount

National Data Provider Avoids Chargeback Jail

A national data provider in the telecommunications space (choosing to remain anonymous) was facing a crisis: chargeback rates consistently exceeded the 1% threshold, leading to fines and a warning that processing could be shut down within 30 days. Their DIY mix of anti-fraud tools delivered poor detection, drove up manual reviews, slowed service, hurt customer satisfaction, and inflated labor costs.

The company chose Kount’s SaaS fraud platform for its fast, flexible implementation; the basic system was live in 10 days and fully tuned within 45 days. Chargeback fines disappeared within 30 days, manual reviews dropped to under 0.8% of transactions, and one analyst now handles 200–300 daily reviews while roughly 29,700 of 30,000 daily orders are automatically scored and processed—allowing the firm to maximize revenue while keeping chargebacks just below the warning threshold.