Case Study: Luggage Pros cuts chargebacks by 65% with Kount

Luggage Pros Send Fraud Packing with Kount

Luggage Pros, a major online luggage and travel goods retailer, experienced a significant increase in fraudulent transactions alongside its rapid sales growth. Their internal fraud checking processes were insufficient, so they tested several third-party solutions but found them to be either too expensive or lacking in real-time, actionable data. This led them to seek a new vendor, Kount.

Kount implemented its Kount Complete solution, which integrated easily with the retailer's Magento platform. The results were immediate and substantial. Luggage Pros, using Kount, achieved a 65% reduction in its chargeback rate, reduced time spent on manual order reviews, and decreased merchandise losses. The granular data and intuitive console also allowed them to confidently approve more orders and fine-tune rules for their specific needs.

Luggage Pros.

Andy Gass

VP of Operations