Case Study: Leatherman achieves reduced chargebacks and increased sales with Kount

Leatherman Finds Kount the Perfect Multi-Tool for Stopping Fraud And Boosting Sales

Leatherman, the Portland-based maker of iconic multi-tools and knives, expanded into eCommerce in 2013 and quickly faced rising fraud and chargebacks: small, high-value products were attractive to resellers and fraudsters, and a lean team with one developer found in-house prevention time-consuming and inefficient. Seeking a turnkey solution, Leatherman chose Kount for fast implementation and robust fraud detection.

Kount deployed quickly via a Demandware cartridge and provided ready-made rules, network signals (Order Velocity), Geo‑IP and Proxy Piercer, and easy rule-writing—about 35 rules now run with minimal developer time. The result: chargebacks fell to under 0.5%, dollar losses from chargebacks dropped by 245%, order approvals increased, CSR review time decreased, and the team gained strong ROI and responsive support.

Leatherman

Liz Lee

E-Commerce Manager