Case Study: Back Office Support Solutions achieves near-zero fraud and significant savings with Kount

Kount Delivers and the BOSS CRM Provides the Tools for Optimal ROI

Media Communications Corporation built BOSS (Back Office Support Solutions), a plug-and-play CRM for continuity purchases, and faced growing fraud — especially “friendly fraud” — that generated dozens of fraudulent orders daily and drained time and money from their fulfillment and merchant processes. They needed a reliable fraud-management partner that would be easy to implement and let them focus on core operations.

Integrating Kount was quick and non-disruptive, and its transparent, data-driven platform prevented fraudulent orders from entering the system, cut fraudulent orders to near zero, and recovered thousands of dollars in savings (with even larger gains on high-volume days). The result: higher legitimate order counts, clear ROI, simplified fraud management, and a stronger BOSS offering for customers and partners.

Back Office Support Solutions