Case Study: Jeffers Pet achieves immediate fraud reduction with Kount’s VTEX integration

Jeffers Pet Achieves Immediate Results with Kount’s VTEX Integration

Jeffers Pet, one of the largest privately owned animal health supply companies in the U.S., faced rising fraud, chargebacks, and the need to manually review 300+ orders per day as newer threats targeted its long-running ecommerce site. Jeffers Pet needed a fraud prevention solution that could integrate quickly with its VTEX platform and accommodate business-specific order patterns without blocking legitimate customers, so it turned to Kount.

Kount implemented a fast VTEX integration with customizable fraud rules, risk thresholds, and manual review levels tailored to Jeffers Pet’s needs. Within days, Jeffers Pet saw immediate reductions in fraudulent orders and chargebacks, while manual reviews dropped by about 90%, freeing the team to focus more on growth.

Jeffers Pet

Cody Stapleton

Co-CEO & Chief Commercial Officer