Case Study: InfoPay achieves reduced fraud and chargebacks with Kount and Midigator

How InfoPay Uses Kount and Midigator to Simplify Chargeback Management

InfoPay, a subscription and free-trial business, was struggling with labor-intensive and confusing in-house chargeback management while facing fraud risk and limited visibility. Kount and Midigator helped InfoPay simplify the process, improve insights, and reduce the burden of handling disputes.

Kount implemented technology and guidance that detected a major card-testing attack early, helped resolve disputes before they became chargebacks, and enabled InfoPay to challenge illegitimate claims. As a result, InfoPay saw a significant decrease in chargebacks, reduced fraud risk to a safer level, recovered lost revenue, and gained clearer, more intuitive reporting with better operational efficiency.

InfoPay

Jessica Gupta

VP of Operations