Kount
67 Case Studies
A Kount Case Study
Edward’s Educational eBooks, an online seller of training materials, was facing too many chargebacks and a declining sales model. Using Kount, the company ran a split test to determine whether lowering ebook prices could improve customer satisfaction and reduce chargeback risk while protecting profitability.
Kount made it easy to collect and analyze the test data, helping Edward’s Educational eBooks decide to lower prices. The result was a more profitable business model: monthly chargebacks dropped by 73%, conversion rates increased by 18%, and margins stayed the same.