Case Study: HealthDesigns.com achieves dramatic chargeback reduction and $40K–$50K/month savings with Kount

HealthDesigns.com Builds a Healthier Bottom Line for E-Tail Operations

HealthDesigns.com (operated by HDI Commerce) is an online health-and-wellness retailer that expanded into sports supplements and international sales, which triggered a sharp rise in fraud. Its internal review process became overwhelmed—chargebacks peaked at a 1.795% rate, costs topped $11,000 in a month, and staff faced hundreds of manual order reviews while the business entered an Excessive Chargeback program.

After a 30-day integration of Kount with their Magento platform, the company cut fraud dramatically: chargebacks fell to 0.195%, monthly chargeback costs dropped to under $1,000, and manual reviews fell to 2–3% of orders. The team estimates Kount improved the bottom line by $40,000–$50,000 per month, prevented coupon and referral abuse, maintained site performance, and continues to lower fraud through ongoing tuning and support.

Healthdesigns.com

Nicholas Schneider

Operations Manager HDI Commerce