Case Study: FoodServiceWarehouse boosts sales and cuts fraud losses with Kount

FoodServiceWarehouse.com Cooks Up More Sales While Lowering Fraud Costs

FoodServiceWarehouse.com, a growing online supplier of commercial restaurant equipment and supplies, faced a surge in fraud as sales expanded — with single orders sometimes exceeding $10,000 — and its in-house defenses and developers became overwhelmed. The rising attacks ate into development resources and risked large losses, so the company needed a faster, more effective fraud solution.

They implemented the Kount Complete platform in two to three weeks, starting with tight rules and then tuning them over time. Results included a 67% drop in decline rate (from ~1.5% to ~0.5%), a 45% reduction in successful fraud transactions, stable chargeback rates, 50% less time per manual review (allowing a higher review rate with only a half-time hire), same-day rule updates, and $154,000 in confirmed fraud attempts prevented in ten months.

FoodServiceWarehouse

Lisa Bolton

Operations Manager