Case Study: Auto Parts and Aftermarket Accessories Company achieves less than 1% chargebacks and nearly 70% fewer manual reviews with Kount

European Performance Aftermarket Parts Leader Revs Up Online Fraud Prevention

A European multi‑million‑dollar importer and online retailer of performance and aftermarket auto parts (choosing to remain anonymous) faced a sudden surge of fraud in 2015 after expanding into eCommerce. Fraudulent orders peaked at about 20%, generating thousands in monthly chargebacks and forcing manual reviews on 25–30% of orders, which stalled growth and prompted a search for a fraud‑prevention partner.

They selected Kount (integrated via X‑Cart), and quickly saw dramatic results: chargebacks fell to under 1% and manual reviews dropped to about 7% of orders, cutting review workload nearly 70% and saving significant time and money. The merchant cites strong ROI, reliable customer support, seamless X‑Cart integration, and 100% uptime since deployment.