Case Study: eharmony reduces fraud and chargebacks with Kount

eharmony reduces fraud, prevents chargebacks, and protects revenue

eharmony, one of the original online dating platforms, faced a sharp rise in fraud, chargebacks, and compliance pressure during 2020 as the pandemic brought in both new legitimate members and fraudsters. With more users disputing charges through their banks and new Visa regulatory changes, eharmony needed a better way to manage disputes and reduce risk.

Kount helped eharmony strengthen its trust and safety operations with its risk management solution, giving the team a more effective process to handle disputes and prevent fraud. As a result, eharmony reduced chargebacks, protected revenue, and was able to move away from a costly monitoring program.

eharmony

Norma Flores

Senior Customer Care Manager