Case Study: Central Restaurant Products achieves 77% cut in fraud losses and 23% fewer chargebacks with Kount

Central Restaurant Products Cuts Fraud Losses and Manual Reviews

Central Restaurant Products supplies restaurant equipment and supplies across North America and prides itself on high-touch customer service and same-day shipping. As order volumes grew, its manual fraud checks (AVS lookups, address verification, license checks, bank calls) became unsustainable and risked shipping expensive orders to fraudsters.

After implementing Kount, CRP dramatically sped up order reviews (typically under 30 seconds) using IP, device fingerprinting and linked-history risk data, while keeping its same-day fulfillment. The company cut fraud losses by 77%, reduced chargebacks 23%, avoided roughly $16,000 in product losses in one quarter, and benefited from a fast, under-one-month implementation and easy rule customization.

Central Restaurant Products

Nick Wallpe

Director of Customer Service