Case Study: Bahamas Telecom achieves up to 45% reduction in fraud and chargebacks with Kount

Bahamas Telecom Puts Fraud and Chargebacks on Hold

Bahamas Telecom, a leading provider of telephone, high‑speed internet and mobile services in The Bahamas, was experiencing elevated fraud and chargebacks and struggled to reconcile refunds for card‑not‑present transactions. Despite manually reviewing up to 100% of orders, the company still faced unacceptable fraud rates and chargeback costs.

After a smooth implementation of Kount Complete for CNP orders, automated screening and improved transaction tools enabled faster, more accurate decisions. Fraud and chargebacks dropped by as much as 45%, manual reviews fell by about 50%, approval rates for legitimate orders were maintained, and most transactions are processed in roughly 300 milliseconds, improving efficiency and customer service.

Bahamas Telecom

Severna Beneby

Sr. Associate, Treasury Management Department