Case Study: This top ten European bank transforms HR service delivery with Kore.ai

This Top Ten European Bank cuts HR tickets by 83% with Kore.ai

A top ten European bank faced the challenge of scaling its HR service delivery to support a global workforce of over 40,000 employees without increasing costs. With a lean HR team struggling under the volume of routine queries, the bank partnered with Kore.ai to deploy an AI-powered HR solution to automate support and improve the employee experience.

Kore.ai implemented an agentic AI solution that automated high-volume Tier 0 and Tier 1 HR queries, providing real-time answers on policies and benefits. This resulted in an 83% reduction in HR tickets and achieved a 94% resolution rate without any increase in headcount, transforming HR engagement into an intelligent and scalable service.