Case Study: Global Tax Provider scales digital support with Kore.ai

Global Tax Provider scales digital support with Kore.ai, automating core support

A leading global tax, legal, and information services provider faced challenges scaling its digital customer support. Their reliance on human agents and fragmented self-service experiences across different product lines led to inconsistent service, high operational costs, and an inability to handle growing digital engagement. They partnered with Kore.ai to implement its AI for Service solution to modernize and unify their support.

Kore.ai deployed an orchestrated set of enterprise-grade AI Agents across the company's digital channels to handle account management, billing, and product support inquiries. This solution provided customers with faster, context-aware, and consistent self-service. The results included a reduced reliance on human agents, improved consistency across digital experiences, and a scalable foundation for future growth, significantly strengthening the company's operational efficiency and customer support model.