Case Study: Global Investment Firm achieves 85% automation success and $3.1M in annual savings with Kore.ai

Global Investment Firm cuts retirement plan support costs by $3.1M with Kore.ai

A global investment firm faced challenges in supporting millions of retirement plan participants, as each plan had unique rules. This caused high service volumes, manual validations, and rising operational costs to overwhelm their teams, slowing response times and decreasing participant satisfaction. To address this, they turned to Kore.ai and implemented its AI for Service platform.

Kore.ai's solution automated complex, plan-specific interactions such as address updates, loan status inquiries, and withdrawal requests. This resulted in an 85% success rate for automated interactions and streamlined operations. The firm achieved estimated annual savings of $3.1 million, reduced its dependence on live agents, and significantly improved participant satisfaction.