Case Study: a global design and engineering software leader achieves 80% task automation with Kore.ai

Global Design and Engineering Software Leader automates 80% of employee support with Kore.ai

The customer, a global design and engineering software leader, faced significant challenges in providing consistent and efficient support to its 16,000 employees worldwide. With fragmented systems across HR, IT, Legal, and Procurement, employees navigated multiple portals for simple inquiries, leading to poor content discoverability and unnecessary ticket creation. To modernize this employee experience, the company partnered with Kore.ai to launch an enterprise-wide AI assistant strategy powered by the Kore.ai platform.

Kore.ai implemented a comprehensive AI for Work solution that integrated with the company's core enterprise systems to create a single virtual assistant. This solution automated high-volume inquiries across all support domains, consolidating previously siloed chatbots. The results were significant, including a 75-80% task automation rate, a 90% employee satisfaction score, and the deployment of 60 automation flows that were actively used by the entire global workforce.