Case Study: Global Data Management Company achieves 40% reduction in HR queries with Kore.ai AI-powered virtual assistant

Global Data Management Company Resolves 40% HR Queries with AI powered Virtual Assistant

Global Data Management Company, a Fortune 500 hybrid cloud data management firm with over 10,000 employees, struggled with a cumbersome internal portal that made finding, accessing, and updating HR and procurement information difficult for employees and HR staff. To provide a scalable, self-serve solution that would improve employee experience and free support staff for higher-value work, the company selected Kore.ai’s no-code conversational AI platform to develop AI-powered virtual assistants.

Using Kore.ai, the company launched an HR FAQ bot (initially trained on ~80 questions) deployed on the HR webpage and Microsoft Teams and integrated with ServiceNow for ticketing; within three months the HR bot handled 147 FAQs with over 15% adoption and reduced routine HR queries by about 40%. The organization then added a Procurement bot (197 FAQs across catalog, procurement direction, and card payment use cases) and a universal Teams bot to access all assistants—outcomes achieved and maintained using Kore.ai’s platform, with containment improving markedly (reported over 40% and rising toward 92% as the bots were updated).