Case Study: a global corporate travel management provider improves travel self-service with Kore.ai

Global Corporate Travel Management Provider delivers 24/7 self-service with Kore.ai

A global corporate travel management provider sought to enhance the digital customer experience within its online travel portal. The company faced challenges with high volumes of customer interactions, friction in common service requests, and the need to provide always-available support without increasing operational overhead. To address this, they implemented AI for Service from Kore.ai.

Kore.ai embedded AI Agent-powered self-service directly into the travel portal, enabling travelers to resolve common booking and service requests quickly. This solution improved accessibility to digital self-service, reduced friction across high-frequency travel journeys, and provided a scalable engagement model to support growing portal usage without proportional increases in support effort.