Case Study: Fortune 50 Financial Institution Achieves 42.3% Automation with Kore.ai

Fortune 50 Financial Institution boosts banking automation to 42.3% with Kore.ai

A Fortune 50 financial institution faced challenges modernizing its high-volume global banking service operations. Its legacy Cisco and Avaya IVR systems had low automation rates, creating complexity and a heavy reliance on live agents for treasury, trade, and international services. To address this, the institution partnered with Kore.ai to implement AI-powered voice automation.

Kore.ai consolidated the legacy voice environments into a scalable conversational AI platform. The solution provided multilingual voice support across 23 languages and centralized workflow management. This modernization effort achieved a 42.3% automation rate across 1.5 million annual interactions, projecting $1.9 million in savings and establishing a foundation for future AI-powered agent assist capabilities.