Case Study: EMEA Bank automates multilingual banking workflows with Kore.ai

EMEA Bank handles 150K+ daily AI agent conversations with Kore.ai

The customer, a leading bank in the Middle East, faced challenges with fragmented support and high volumes of repeat inquiries that slowed service response. EMEA Bank partnered with vendor Kore.ai to build secure, composable AI agents as part of its Service 2.0 initiative to modernize customer and employee engagement across all channels.

Kore.ai implemented a solution of modular AI agents capable of handling complex, multi-lingual financial workflows. This resulted in the AI agents handling over 150,000 daily conversations and achieving a 15-40% automation rate for high-volume tasks, which reduced response times and cut operational costs for the bank.