Case Study: California Health Care Provider improves patient access with Kore.ai

California Health Care Provider enables $3.2M in revenue with Kore.ai

A California health care provider faced significant challenges in scaling its patient access and support due to rising call volumes, limited multilingual support options, and staffing constraints. To address these pain points, the organization partnered with Kore.ai and implemented its AI for Service platform, enhanced by pre-built AI Agents for healthcare.

Kore.ai's solution deployed an intelligent AI agent to automate routine inquiries like appointment scheduling and pharmacy refills, while also providing multilingual and after-hours support. The results were substantial, including a 24% containment rate, $3.2 million in revenue enabled through automated scheduling, and 468% ROI, significantly reducing operational strain and improving patient access.