Case Study: Autodoc boosts multilingual customer support with Kore.ai AI agents

Autodoc cuts agent workload by 30% with Kore.ai

Autodoc, Europe's leading online retailer of auto parts and accessories, faced challenges scaling its customer support across 27 countries. Their human agents were overwhelmed with repetitive inquiries, leading to low self-service adoption and slow response times for more complex issues. To address this, Autodoc partnered with Kore.ai to implement its AI for Service solution.

Kore.ai deployed AI agents to autonomously handle routine tasks like order tracking and refund requests, providing 24/7 multilingual support. This solution resulted in a 30% reduction in agent workload and a 20% decrease in average handling time. Additionally, Autodoc saw a 15% improvement in customer satisfaction and an 11% increase in self-service usage, allowing them to scale their global operations effectively.

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