Case Study: AMD achieves faster HR support and higher employee satisfaction with Kore.ai

AMD reduces HR resolution time by 80% with Kore.ai

AMD, a global leader in AI and high-performance computing, faced a challenge in scaling HR support for its 30,000 employees. With a small HR team struggling to provide 24/7 assistance, they needed a solution to handle high-volume transactions while maintaining a quality employee experience. To address this, AMD partnered with Kore.ai to implement a generative AI-powered HR agent.

Kore.ai delivered an AI agent that integrated with AMD's systems like SAP SuccessFactors and ServiceNow to provide unified, self-service HR support. The solution offered personalized responses and streamlined approvals directly within Microsoft Teams. This partnership resulted in significant measurable impacts for AMD, including an 80% reduction in HR resolution time, a 50% self-service deflection rate, and a 70% increase in employee satisfaction.

AMD