Case Study: Leading Lighting Company achieves 96% automation and boosts customer satisfaction with Kore.ai Bots Platform

A leading lighting company automates customer support using Kore.ai Bots Platform

Leading Lighting Company, a world leader in energy-efficient lighting with operations in 70 countries, was overwhelmed by repetitive, installation-related support requests for its new IoT-enabled lighting and bridge products. To provide 24x7 assistance and reduce call-center load, the company selected Kore.ai and its Kore.ai Bots Platform to deliver an intelligent virtual agent on its website.

Kore.ai conducted a workshop, built demo bots, and rapidly configured AI-powered chatbots that integrate with the website, mobile app, and contact center to handle FAQ-driven troubleshooting and installation guidance. Kore.ai’s solution achieved 96% automation of routine queries, sped up resolutions, delivered cost savings and higher agent productivity, and improved customer satisfaction with features like customized chat windows, KPI reports, and conversation history recall.