Case Study: U.S. Telecommunications Company achieves $380,000 cost savings and 6,000 saved man-hours with Kore.ai

A global telecom giant leverages conversational AI to improve productivity and optimize cost

U.S. Telecommunications Company, a large U.S. telecom with 98% national coverage, faced a complex application landscape and major employee productivity issues that forced Sales Ops users to log into 5–6 systems to complete processes, causing delays and rising costs. To simplify workflows, cut operational expense, and demonstrate ROI within a year, the company engaged Kore.ai and its Kore.ai Bots Platform (conversational AI combined with RPA) to provide self-service, a single UI for transactions, and faster end-to-end processes.

Kore.ai deployed multiple chatbots (including Pricing Bot, Sales Chatbot and Order Management Chatbot) integrated into sales portals, apps and IM, automating 100+ tasks and executing 46,000 tasks versus a planned 32,000. The deployment saved $380,000 and 6,000 human hours, delivered per-task time savings of about 3.1–30 minutes, and enabled rapid prototyping and expansion — outcomes driven by Kore.ai’s low‑code visual platform, multi-pronged NLP, and flexible deployment options.