Case Study: a Fortune 500 global pharmaceutical leader achieves compliant global support scale with Kore.ai

a Fortune 500 global pharmaceutical leader deploys 35+ AI agents in 12 months with Kore.ai

A Fortune 500 global pharmaceutical leader faced rising contact center costs and operational complexity as it sought to scale compliant, multilingual support for its employees, sales teams, healthcare professionals, and patients worldwide. To address these challenges, the organization partnered with Kore.ai to modernize its service delivery using the vendor's AI for Service platform.

Kore.ai implemented a low-code solution that deployed over 35 multilingual AI agents to automate routine requests and provide intelligent assistance. This resulted in the company achieving full ROI within the first year, significant cost savings from reduced contact volumes, and improved productivity and global experiences across all user groups.