Case Study: TELUS achieves AI-enabled unified API governance with Kong

TELUS boosts AI-driven API visibility by 90% with Kong

Telus, a major Canadian telecommunications company, faced significant challenges in governing and observing its highly distributed API ecosystem. With workloads across multiple clouds and data centers, the complexity led to undetected performance issues and a lack of organizational visibility. To modernize its operations and prepare for an AI-driven future, Telus turned to Kong and its Kong Gateway product to build a unified platform.

Kong implemented a solution that provided enterprise-wide visibility, enabling data-driven dashboards and AI-enhanced tools to monitor API performance. This allowed Telus to identify bottlenecks, improve collaboration between teams, and conduct realistic performance testing. The results included significantly improved reliability during high-traffic events like Black Friday, with over 90% of internal dashboards now generated by AI agents, leading to faster development cycles and a more resilient platform.

Telus