Case Study: ReserveBar achieves 93% CSAT and 850 CX hours saved with Kodif

ReserveBar reached 93% CSAT and saved 850 CX agent hours within 2 months of using Kodif’s low-code CX platform

ReserveBar, an e-commerce leader in luxury alcohol, faced challenges with high-volume, repetitive customer service requests. Their agents were manually handling time-consuming tasks like tracking orders and processing damaged or missing item reports, which led to operational inefficiencies and a heavy reliance on email support. They partnered with Kodif to implement its low-code CX platform to automate these workflows and deflect tickets to self-service channels.

Using the Kodif platform, ReserveBar automated key use cases including order tracking, damaged item reports, and receipt requests through integrated self-service flows. Kodif also implemented an ML algorithm to auto-tag inbound emails and redirect customers to self-service. This solution resulted in a 93% customer satisfaction score and saved 850 CX agent hours within two months, while deflecting 20% of ticket volume to self-service.

ReserveBar

Dan Raphaelson

Customer Care Coordinator