Case Study: Million Dollar Baby Co. achieves faster customer support and higher resolution rates with Kodif

Million Dollar Baby Co. partnered with Kodif's customer support AI to enhance efficiency, reduce response times, and increase satisfaction

Million Dollar Baby Co, a family-owned nursery furniture company, faced scaling challenges as increased ticket volume and product complexity led to longer handle times and inconsistent customer support resolutions. They partnered with Kodif to address these issues with a focus on reducing average handle time and improving response rates.

Kodif implemented its AI-powered solutions, starting with the Kodif Copilot to assist agents and then adding Kodif Email Automation for faster first responses. This approach resulted in a 21% reduction in first reply time and a 45% increase in resolution rate. The company plans to further expand its use of Kodif with an upcoming chatbot launch.

Million Dollar Baby Co

Aram Taslagyan

Head of operations