Case Study: JustFoodForDogs scales personal support and boosts conversion with KODIF AI

How JustFoodForDogs scaled personal support with AI without losing the human touch

JustFoodForDogs, a company that provides fresh, human-grade meals for pets, faced the challenge of scaling its personalized customer support amidst rapid growth. They needed to handle complex inquiries about meal plans, subscriptions, and ingredients without sacrificing their high-touch, trusted reputation. The vendor, Kodif, implemented an AI-powered support stack to automate these personalized responses intelligently.

Kodif's solution included an AI Chat Agent trained on company guidelines and integrated with existing systems. This automation successfully resolved 62% of inquiries, with particularly high containment rates for feeding guidelines (89%) and thawed orders (79%). The implementation provided new visibility into customer conversations and positive sentiment, allowing JustFoodForDogs to scale support while maintaining a personal, empathetic brand experience.

JustFoodForDogs

Cristina Fucchi

Chief Customer Officer