Case Study: Public Health Advice Contact Centre improves access to knowledge with Knowledge Powered Solutions

Public Health Advice Contact Centre goes live in under 10 days with Knowledge Powered Solutions

The Public Health Advice Contact Centre needed to empower its advisers with ready access to its knowledge base, but this was challenging as critical information was stored across multiple formats and repositories. To solve this, the customer partnered with Knowledge Powered Solutions and implemented its Universal Knowledge knowledge management software.

Knowledge Powered Solutions' solution indexed all existing content without requiring repurposing, leveraging features that presented the best matching sections from longer documents. The Universal Knowledge platform also automatically pushed vital updates to advisers. The project was highly successful, going live with less than 10 days of consultancy. User feedback confirmed the solution was user-friendly and enabled advisers to provide accurate information quickly, adding confidence to their call handling.