Case Study: NANUK achieves faster customer support with Klaviyo K:AI Customer Agent

Nanuk resolves 84% of chat queries with Klaviyo’s K:AI Customer Agent

Klaviyo's customer, Nanuk, a manufacturer of durable waterproof cases, faced a challenge where its skilled customer service team was bogged down by simple, repetitive questions like "Will it fit?" This kept them in a reactive, yes-no mode, slowing response times and preventing them from focusing on higher-value relationship management and complex technical support.

Klaviyo implemented its K:AI Customer Agent alongside the Klaviyo Customer Hub to provide automated, 24/7 self-serve answers. This solution resolved 84% of all chat queries and 100% of product recommendation queries over a 90-day period. By handling repetitive FAQs, Klaviyo's technology freed Nanuk's service team to elevate customer support, shift to proactive VIP outreach, and significantly speed up resolution times for all customers.

Nanuk