Case Study: K9 Ballistics modernizes customer experience with Klaviyo AI customer chat

K9 Ballistics resolves 88% of product recommendation queries with Klaviyo AI

K9 Ballistics, a maker of durable pet products, faced a challenge with their previous AI customer service agent from Gorgias, which was underperforming and overpromising by offering out-of-policy resolutions. They needed a more effective solution from a vendor like Klaviyo to handle real-time customer queries, especially ahead of the Black Friday rush.

The solution was implementing Klaviyo's K:AI Customer Agent and Customer Hub. This provided a single, integrated platform for handling both shopping and service queries with built-in guardrails to adhere to policy. The results were highly effective, with the Klaviyo AI resolving 88% of product recommendation queries and 91% of discount-related queries within 90 days, and it achieved a 35x platform ROI in just six months.

K9 Ballistics