Case Study: Stonegate Pub Company boosts loyalty signups 500% with Kitewheel's real-time customer journey hub

Stonegate Pubs increases loyalty membership 500% with social amplification & digital delivery

Stonegate Pub Company, a 500-location hospitality chain in the United Kingdom, wanted to modernize its card-based loyalty program to better engage a younger, mobile-first audience. Working with vendor Kitewheel, Stonegate needed a fast, real-time solution that could boost loyalty sign-ups and drive additional revenue without replacing existing systems or requiring a new database.

Kitewheel implemented its Customer Journey Hub to connect Stonegate’s existing CRM, ePOS, email, push notifications, website, mobile app, and social channels into a single real-time loyalty experience. The rollout went live in under three months, increased program sign-ups by more than 5X, and generated incremental revenue in just 8 days that exceeded the entire project cost.

Stonegate Pub Company