Case Study: Thirteen Group achieves housing repairs efficiencies and improved customer service with Kirona's DRS Scheduler & Job Manager

Thirteen Group Picks Kirona Scheduling & Mobile Solutions

Thirteen Group, a Tee Valley–based landlord and developer that owns and manages more than 33,000 homes, needed to improve its repairs customer service and increase operational efficiency across a workforce of around 1,500 employees. To meet this challenge, Thirteen Group selected Kirona’s Dynamic Resource Scheduling (DRS) Scheduler and Job Manager enterprise mobile application.

Kirona implemented dynamic scheduling and mobile workforce management to streamline repairs, improve first-time fixes and boost staff productivity and job satisfaction. The Kirona solution supports Thirteen Group’s commitments to residents and its growth plans, applying technology across 33,000+ homes and 1,500 employees to drive measurable improvements in service delivery and organisational efficiency.

Thirteen Group

Russell Thompson

Director of Property Services