Case Study: Richmondshire District Council achieves improved service and workforce productivity with Kirona's field service management solution

Richmondshire District Council Working with Kirona to Improve Service & Workforce Productivity

Richmondshire District Council partnered with Kirona to improve remote working and productivity for its Landlord Services team, which manages maintenance and repairs for rented properties. The council’s challenge was to raise service levels for tenants and reduce reliance on external contractors; Kirona was selected for its field service management expertise and proven integration with Northgate’s Housing and Repairs System, deploying its Dynamic Resource Scheduler and Job Manager software along with scheduling and mobile working products.

Kirona provided a configured implementation of its Dynamic Resource Scheduler and Job Manager to support mobile workers in scheduling appointments, updating tasks on the move and optimising the time of the entire Technical Officer workforce. Kirona’s solution is expected to deliver measurable gains — improved appointment responsiveness, better workforce utilisation and reduced use of third‑party contractors — while offering a scalable platform to sustain long‑term efficiency and service improvements.

Richmondshire District Council