Case Study: Notting Hill Genesis achieves streamlined repairs and improved tenant service with Kirona's Dynamic Resource Scheduler

Notting Hill Genesis Working with Kirona to Streamline Repairs & Maintenance Workforce Management with Dynamic Resource Scheduling

Notting Hill Genesis, one of the UK’s largest housing associations managing tens of thousands of homes across London and the south-east, faced the challenge of coordinating thousands of weekly repairs and maintenance requests across a wide geography while minimising wasted visits and maximising tenant satisfaction. To address this, Notting Hill Genesis engaged Kirona and selected its web-based Dynamic Resource Scheduler (DRS) to integrate with the association’s existing housing and repairs systems.

Kirona implemented DRS for 42 trade operatives, giving planners real-time visibility of mobile workers’ calendars, more accurate job allocation, and the ability to offer optimal appointment slots with email/SMS confirmations to reduce “no-access” jobs. The Kirona solution improved operational efficiency and customer service by streamlining scheduling, increasing field productivity and responsiveness, and reducing wasted appointments across Notting Hill Genesis’s large housing stock.

Notting Hill Genesis

Gordon Flack

Technical Project Manager