Case Study: Maplin Electronics achieves streamlined online bookings and mobile workforce efficiency with Kirona's Online Booking & Mobile Workforce Management

Maplin Selects Kirona’s Online Booking and Mobile Workforce Management Software for Streamlined Processing

Maplin, the UK's number one specialist technology retailer, faced inefficiencies in booking and delivering in-home Smart Home Surveys and relied on paper-based processes. To address this, Maplin partnered with Kirona and deployed Kirona’s cloud-based Dynamic Resource Scheduler and Mobile Workforce Management solutions (Job Manager Mobile and Job Manager Control Centre) to streamline online booking and reduce wasted travel time.

Kirona integrated a scheduling platform that lets customers request free Smart Home Surveys directly on Maplin’s site with real-time optimisation of appointments by availability and required skills, and replaced paper forms with the Kirona Job Manager Mobile app so surveyors capture data in-app. The result was streamlined bookings without leaving the website, real-time visibility for planners, improved surveyor efficiency and a dramatic reduction in paper use, with plans to roll the Kirona solution out across Maplin’s 200+ stores.

Maplin Electronics

Alexander Allen

Strategy & Services Director