Case Study: Ongo Homes achieves faster void turnarounds and paper-free scheduling with Kirona DRS Project Planner

How Ongo Homes Improved Void Management

Ongo Homes, the largest social housing landlord in North Lincolnshire managing about 10,000 homes, was hampered by paper-based void management that lost planned work time, introduced errors and left key performance indicators flatlining. To modernize void inspections and scheduling, Ongo Homes engaged Kirona and its DRS Project Planner scheduling software.

Kirona’s Project Planner automates inspection triggers and gives inspectors tablets to record real-time data to a central system, giving managers and tradespeople visibility of materials, delivery times and job schedules. As a result Ongo Homes is now almost paper-free, can promise realistic move-in dates, has reduced the number of tradespeople by five while turning homes around faster, and enforces a consistent inspection standard — delivering improved efficiency and customer satisfaction.

Ongo Homes

Margaret Slingsby

Maintenance Services Manager