Case Study: Housing Maintenance Solutions achieves 100% customer satisfaction with Kirona's InfoSuite

Housing Maintenance Solutions achieves 100% customer satisfaction with Kirona

Housing Maintenance Solutions (HMS), an award‑winning building and maintenance contractor in the North West of England that completes around 50,000 repairs a year, had implemented Kirona’s DRS (Dynamic Resource Scheduler) and InfoSuite but suffered from low stakeholder engagement and paper‑based reporting. As a result appointments and follow‑ups weren’t consistently checked, planners lacked visibility to allocate resources effectively, and customer satisfaction suffered.

Kirona worked with HMS to upgrade InfoSuite, rebuild analytics dashboards, simplify essential reports and deliver hands‑on health‑check training so staff could use the tools effectively. The improvements drove measurable impact: 100% customer satisfaction, 99.9% of appointments now made and kept, a 10% reduction in mileage, a 20% increase in turnover per operative and a 10% rise in jobs completed per day, with real‑time dashboards enabling proactive issue resolution.

Housing Maintenance Solutions

Liam King

Responsive Team Manager